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Customer Privacy Policy

Foampower.com understands the importance of your privacy. We maintain all email addresses in a secure database and any information we collect on this web site will not be sold, rented, loaned or otherwise disclosed to a 3rd party for any reason. If at any point you wish to have your email address removed from our contact list we will do so at your request.

Customers who supply us with their telephone numbers will only hear from us if there is a question about their order or if they have requested that we call them for technical support or to discuss their account. Foampower.com will never use customers' telephone numbers for marketing purposes and will never sell, share, trade or divulge these numbers to a 3rd party.

Credit Card Security Pledge

Foampower.com conducts all on-line transactions using a secure commerce server. You can rest assured that your financial information will remain private and confidential when doing business with Foampower.com.

The range of security and encryption technologies we utilize for our on-line customers includes a 128-bit SSL certificate, 1024 bit 3 "Triple" DES Digital Transaction Security, an address verification service check (AVS) and a Card verification number (CVN) check. You can be confidant that your private information is well protected when buying on-line at Foampower.com.

Returns Policy

Merchandise may be returned for credit within 30 days of the original order date. Any returns must have prior approval and be accompanied by an RGA number (Returned Goods Authorization) issued by Foampower.com. Any items returned without an RGA cannot be accepted for return.

Any product eligible for return must be both unopened and unused. Any product whose expiration date has passed is not returnable. A 25% merchandise restocking fee will be applied to all returns for non-defective product. Shipping/Handling fees are not eligible for credit.

Product that is defective occurs rarely. Should you receive defective product Foampower.com will replace a defective product or refund your money, including shipping and handling, if material is returned within 30 days from date of the order. Foampower can only issue credits for defective material after it has been inspected by the factory to determine the nature of the claimed defect. Claims for defective product cannot be honored by Foampower.com unless the defective material is first returned to us by the customer. Credits or material replacement will not be issued until after material is inspected and defect verified. Foam products work very well and reliably, to avoid application problems please carefully read supplied instructions and review our FAQ page.

To avoid the most common application problems associated with spray foam insulation systems please follow these 3 basic rules.

For Two-Component Foam Products:

  1. Before use gently rock the tank back and forth for a moment to agitate tank contents.
  2. Prior to use store tanks in a warm area so that the tanks contents become sufficiently warm to provide optimum volume and yield. (Tank is mildly warm to the touch).
  3. Do not allow foam to harden in the disposable nozzle attached to the Handi-Gun® and then attempt to dispense foam. Hardened material in the nozzle causes foam to backflow into hoses and then harden, rendering the Handi-Gun® system unusable. Always replace the nozzle if material has sat unused in nozzle for more than 1 minute.

For One-Component Foam Products:

  1. Gently rock the can back and forth for a moment before use.
  2. Ensuring the can contents are warm (Can is mildly warm to the touch).
  3. Never attempt to dispense foam through a hardened straw dispenser
    or clogged One-Component dispensing gun.

Please follow these basic rules and your project will be a success!

We welcome your questions and comments. Please contact us at sales@foampower.com or call our toll-free number 1-866-417-FOAM (3626).

 

  

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